By DANIEL BORTZ – Monster.com contributor

There are different types of conflict at work, but your reactions should always showcase a diplomatic approach.

No one likes conflict, especially at work. But disagreements between co-workers are inevitable—and showing prospective employers that you’re well versed in conflict resolution is crucial. Will you add to the melee or can you step back and remain levelheaded?

Obviously, not everything in your career is going to be easy, whether that means confronting the person who stole your lunch from the office refrigerator to negotiating a new contract with clients to deliberating a new job offer. In an environment that’s diverse as the modern workplace there are going to be differences of opinion and behavior. Employers need to be sure you can get along well with others.

Conflict resolution is just one of the many hurdles the workplace will present to you. Here are five common questions hiring managers ask to assess your conflict-resolution skills and the best approach to answering them.

QUESTION 1: How do you deal with conflict?
People aren’t going to get along with each other all the time. It’s just a fact. Employers want to know that you can respond to conflict diplomatically. If you’re a my-way-or-the-highway type of personality, you’re not going to get very far in the interview.

Start off by emphasizing communication and respectfulness as a means to conflict resolution. For example, “I always take the person aside and discuss the issue privately. I listen actively to make sure I understand the other person’s point of view, and I work with the person to develop a solution together.” Stress that even if you both don’t completely agree on the end result, you tried to at least meet each other halfway.

QUESTION 2: Tell me about a time when you had an issue with a co-worker
This a behavioral interview question—meaning you should take it as an opportunity to share a success story about how you resolved an issue with a co-worker in the past. You want to make sure to choose an incident where you and your co-worker were able to resolve the issue among yourselves, without having to involve your boss or other higher-ups. Showcase your competence in problem solving.

Focus your answer on the facts rather than blaming the other person. Instead of saying, “Jim was such a slacker,” simply explain the situation and what steps you took to solve the problem: “On at least three occasions, Jim missed deadlines that pushed back our production schedule. After I discussed this with him, we found a way to improve the workflow system together.”

QUESTION 3: Tell me about a time when you disagreed with your boss
Tread carefully here. (And yes, we know that can be difficult.)

To set a positive tone, begin your response by acknowledging the difficulty of the situation: “It’s not easy to confront your manager, but I’ve learned that it has to be done some times.”

Then choose an anecdote that shows you respected your boss’ opinion: “When my boss suggested we change our sales pitch to new clients, we figured out what wasn’t working and created a new strategy together.”

QUESTION 4: How do you deal with differences of opinion when working on a team?
Conflict resolution is often a team effort. It’s not always easy to see eye to eye with co-workers, but that’s not a good reason to discount their contributions. No surprise many employers seek job candidates who demonstrate strong teamwork skills.

Hiring managers want to hear that you value diversity of opinion and understand how different points of view can contribute to a better solution than if everyone just immediately agreed with each other.

As such, your response to this question should point out that you welcome alternate perspectives: “I always appreciate different viewpoints from my own. When someone expresses a different opinion, I listen carefully to what the person says and utilize that feedback.”

QUESTION 5: Tell me about a time you had to respond to an unhappy customer or client
When you’re interviewing for a client- or customer-facing position, you’re applying to be an ambassador for the company and that type of role carries a lot of responsibility.

Especially in the age of the internet, how you respond to conflicts with a customer is a public matter. Losing a major client or customer can cost the company a lot of money. Show that you’re willing to go the extra mile to make customers or clients happy. This demonstrates that you understand the value of customer service.

As with other behavioral interview questions, your anecdote should focus on the positive outcome: “Here was how I de-escalated the situation and kept the client happy going forward.”

Show hiring managers that you aren’t nursing an overblown ego and are eager to embrace a peacekeeping process. Not only can this type of attitude serve you well in the workplace, but it can also improve non-working relationships as well.

Conflict Resolution Will Serve You Well
Learning how to peacefully coexist with your colleagues will take you far. Want to learn more expert insights to succeed at work? Monster can send you free career advice and job search tips so you can learn how to stay cool when the pressure inevitably mounts.

FULL ARTICLE AVAILABLE HERE: https://www.monster.com/career-advice/article/conflict-resolution-questions

Not everyone has the luxury of a long resume to power them through the interview process. New college graduates or people switching fields may find themselves at a loss when they think about just how they’ll compete against industry veterans. The good news is that many industries, particularly the fast-moving tech sector, are no longer just looking at length or depth of resumes to select people. HR managers have discovered that various sets of soft skills are key indicators of a person’s potential, and when you’re looking at hiring for long-term growth, potential can mean much more than bullet points on a resume.

Thus, the big question remains: how do you demonstrate your potential in an interview? Experience is easy to convey; you simply list items and cite examples. But potential is much less tangible, and many people might feel lost trying to quantify such a thing. Fortunately, research in cognitive abilities have identified key traits and qualities that many HR staffers have been trained to spot. These include:

1. Active listening

Regardless of technical skill or industry, effective communication is a major part of getting the job done, and active listening is the foundation of strong communication. Active listening is, by definition, simple: the clear demonstration that the listener is paying attention and picking up all significant details in a conversation. For new hires, this is particularly important, as they will be taking direction and learning lessons from many different sources. As a person moves up a career path, this becomes vital in a different way: as someone assumes a leadership role, they will need to be able to take input from people above and below to make educated, informed decisions. Gathering all of these viewpoints is only possible with active listening.

Interview Tip: Face the speaker, use body language to show understanding, ask appropriate questions, and never interrupt with unsolicited opinions.

2. Learning ability

In your first year on the job, you’ll be learning a lot of things, from day-to-day processes to project schedules to people’s personalities and quirks. The ability to absorb that information quickly and accurately is critical in any position. Outside of the first year on the job, it also lends itself to an upwardly mobile career path, as those who learn quickly are more versatile and can apply themselves to a larger variety of situations. Chances are, if you’ve made it to the interview stage despite a thin resume, that means that the hiring managers believe in your learning ability. Thus, your goal should be to reinforce this belief as much as possible during the interview.

Interview Tip: Weave in anecdotes of when you had to pick up new skills or abilities quickly, both professionally and personally.

3. Problem solving

Problem solving is one of the cornerstones of strong cognitive ability due to its combination of other traits: it requires logical thinking, active listening, teamwork, and strong situational awareness. On the job, an employee with sharp problem-solving abilities is able to work independently and can handle challenging situations. Strong problem solvers are gold for hiring managers because they allow for flexibility across departments while bringing senior-level potential.

Interview Tip: Prepare stories of severe challenges you’ve faced professionally and personally, along with clear paths to resolution and results.

4. Creativity

Most people associate the arts with the word “creativity,” but being creative is an asset in any field. Creativity simply means thinking outside of the box and innovating in new and different ways. That type of mental flexibility is highly prized among hiring managers because it means that you’re adaptable in extreme or unfamiliar circumstances. Not only does this generate previously unheard-of solutions, it allows companies to think of the bigger picture. By tapping into creativity on both process and product, companies can become industry leaders that push new ideas forward — and in many cases, hiring managers specifically seek to recruit creative people  by bringing in “new blood” who can provide a different perspective.

Interview Tip: Research the company’s past and future projects and generate unique solutions to processes and known criticisms.

5. What not to do

The above four tips are excellent ways to demonstrate your value even when your overall experience is light. However, one overarching tip applies to all of those: use common sense. Don’t try too hard to force a narrative into the discussion, don’t use subversively insulting comments when talking about the company or product — even when you’re showing a potentially creative solution to an issue — and absolutely always be polite. Whether you come in with a long resume or a strong set of soft skills or both, these assets can quickly be subverted by coming off as arrogant or unlikable — and that is a trap you can fall into if you try too hard to demonstrate your cognitive abilities or best traits.

Instead, practice with friends and colleagues ahead of time and work on being natural in a high-stress environment. Not only will this help you feel more comfortable in the interview, it will also translate into how hiring managers perceive your personality. In short, it’s a win-win that can’t be quantified on paper.

Josh Millet is the CEO & Founder of Criteria Corp., a pre-employment testing company founded in 2006 that creates software for employers to gather objective data on job candidates with aptitude, personality, and skills tests. He is also the Founder of JobFlare, a mobile app that helps job seekers get discovered based on their abilities rather than their resume. 

from:    http://theundercoverrecruiter.com/interview-bare-bones-resume/?utm_source=UR+Recap+20%2F07%2F2017&utm_campaign=UR+Recap++20%2F7%2F2017&utm_medium=email