Join an automotive industry leader, looking to expand their reputation of Excellence for Quality and Standards. Coordinate with the warranty team to complete the warranty process to improve customer satisfaction by ensuring timely and effective response on product anomaly identification, resolution, and warranty cost reduction.
— Responsible for the implementation and maintenance of the warranty management process as aligned with customer requirements.
— Define the methods and procedures for effective warranty part analysis.
— Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPIs). Maintain and utilize the global warranty cost database.
— Analyze warranty data for the early detection of warranty peaks and reliability risk predictions. Feedback Engineering, Manufacturing and other cross functional teams when appropriate.
— Coordinate with customer to retrieve parts that failed in the field either from customer warranty centers or directly from customer sites.
— Lead the parts return investigation with support from cross functional team to establish root cause and liability.
— Provide timely reporting of the part return investigation results to the customer and conclude liability. Retain appropriate documented information and warranty parts as evidence of analysis.
— Engage in regular customer meetings to develop working relationship:
— Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
— Participate or lead technical factor negotiations.
— Assure that permanent corrective actions have been defined/implemented for each liability warranty claim. Track the effectiveness of corrective actions in the medium/long term
— Provide info / record info in the global Lessons Learned database
— Track warranty costs and collaborate with finance team to identify ‘Ordinary costs’ and ‘Extraordinary costs’. Review warranty economic impact and make appropriate provisions.
— Review customer warranty debit/credit notes and make the corresponding objections to avoid over-payments
— Ensure that all warranty debit/credit notes are approved according to Corporate Governance Guidelines
— Develop warranty improvement roadmaps to meet customer and business objectives. Utilize and modify roadmaps when appropriate.
— Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve field quality sub function.
— Responsible for communicating issues affecting the Environment, Health, Safety or Quality to respective Managers.
— BS Engineering or Technical Degree in technical field with experience in a Quality Function and handling product warranties and analyzing warranty data, in the automotive industry.
— Operation and development of warranty management systems
— Knowledge of customer standards and requirements
— Interpretation of drawings and technical specifications (including GD&T)
— Experience/training with ISO/TS 16949 systems
— Lean Principles, Continuous Improvement, or Six Sigma training desired
— Must be US Citizen or have Green Card
Salary: $75,000.00 – $95,000.00Apply / Submit Resume